SHIPPING

Your pottery will be shipped within 3-5 days after you place your order.

Everything is carefully packed and cushioned in recycled packaging materials or kraft paper. This is the most environmentally sustainable way to pack up your order so it arrives safely to your front door!

Orders within Canada are shipped as an Expedited Parcel with Canada Post, which includes insurance and tracking. Delivery times will vary depending on your location, but usually fall between 3-15 business days. Please note, Lindsay Gravelle Ceramics is not responsible for lost or stolen packages. Please review Canada Post’s Insurance Policy and please contact Canada Post in the case of a lost parcel.

If you are local to the Kawartha Lakes and are able to pick up in Cameron, or Lindsay, Ontario, please select “Local Pick Up” at check out. I will email you once your package is ready to make plans for pickup.

STORE POLICIES

All Lindsay Gravelle Ceramics pieces are made by hand and may vary slightly in shape and colour patterns from one another and, with the exception of one-off illustrated items, from what you may see on the website. That is part of the beauty of handmade ceramics, and I hope you embrace this aspect and really love your unique pottery!

All sales are final.

Some satin and matte glazes, although formulated to be durable and food-safe may leave temporary cutlery marks on light coloured, satin glazes. These marks are metal deposits from your cutlery on the glazed surface. These can often be scrubbed away, however, avoid metal scouring pads as these can permanently scratch the glaze surface and leave more marks on your pottery.

CARE INSTRUCTIONS

All pottery is food safe unless otherwise noted in the item description. Please see notes on microwave and dishwasher safety as it pertains to each piece. The majority of Lindsay Gravelle Ceramics are both microwave and dishwasher safe unless it is made with Black Clay, decorated with Gold Luster, or finished with a reactive, bubbling glaze. Hand-washing is the best option for items with gold luster or textured glazes.

Do not use metal scrubbers. they can scratch satin glazes.

Please note that heavily pigmented foods (ex: turmeric or frozen berries, balsamic) may eventually stain your light coloured satin glazed pieces. These glazes may also show cutlery marks over time. You can clean your pieces with a soft/natural scrubby once in a while to lessen their appearance. Even though your pottery items are designed for everyday use, they are not commercially produced, and therefore I encourage you to embrace their unique nature and signs of wear 🙂


If you have any questions before placing an order, don’t hesitate to get in touch!